CUSTOMER CARE
CONTACTS
If you have a question: We’re available Monday to Friday from 9 am to 6 pm
Italy +39 0236264340
UK +44(0)2034673073
France +33(0)173431717
Germany +49(0)6927315960
Spain +34 930228021
Belgium +32(0)11470029
Austria +43(0)1206093170
Netherlands +31(0)707006798
Switzerland +41(0)445160217
Australia +61(0)290489917
USA & International +1 3326006567
Canada +1 5146733059
South Korea +82(0)2-3143-9584
Japan +81(0)363628396
China +86 4006612013
Hong Kong +852 34278550
Service availability Mon-Fri, 9.00 AM - 6.00 PM
SHIPPING AND RETURNS
Express delivery in 1-2 business days.
You can make a return request within 14 days of receipt of your item.
FAQs
It is possible to make purchases on GOLDENGOOSE.COM without registering.
We
nevertheless suggest creating an account, to access exclusive services and areas
designed specifically for our customers.
In this section you can check the
status
of your order, access your order history and monitor the status of your delivery.
Search items:
For easier browsing of our catalogue, select a category from the navigation bar, or
use
the internal search and filter options to find specific items.
Product information:
On every product detail page, you will find all available size combinations, a
description of the item and details regarding materials.
You can click on the product image to enlarge it and view all details.
How to order:
To purchase a product on GoldenGoose.com:
1. From the product detail page, select the desired size
2. Add the product to your Shopping bag
3. Access your cart through the icon at the top-right of the screen
4. Select a shipping option
5. Enter your delivery address and your billing address (if different from shipping
address)
6. Enter your payment information
7. Make sure that all entered information is correct
8. Click “continue” then click “buy” to complete the purchase
Within few minutes, you’ll receive an email confirming your order has been
placed.
You will receive a second email with a link to monitor your shipment once the
package
has left our warehouse.
Visit the payment section
LINK
You can find the costs for your specific country by visiting the
section on shipping
methods.
LINK
Every order is processed automatically and therefore cannot be modified once it has been confirmed. To exercise your right of withdrawal and return the item purchased, contact our Customer Care at customercare@goldengoose.com or visit the Terms and Conditions of Sale section regarding the right of withdrawal.
To return an item, contact our Customer Care Department customercare@goldengoose.com
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The LAB is a one-to-one experience into the brand's long-standing tradition of craftsmanship and artistry. A seasoned Golden Goose craftsman will let you witness how our sneakers are made, personally crafting yours around your preferences. Choose the level of treatment, and embellish your sneakers with exclusive accessories: say who you are, and write your story.