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FAQs
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specifically for our customers.
In this section you can check the status of your order, access your order history and monitor
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status of your delivery.
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Product information:
On every product detail page, you will find all available size combinations, a description of
the
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You can click on the product image to enlarge it and view all details.
How to order:
To purchase a product on GoldenGoose.com:
1. From the product detail page, select the desired size
2. Add the product to your Shopping bag
3. Access your cart through the icon at the top-right of the screen
4. Select a shipping option
5. Enter your delivery address and your billing address (if different from shipping
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6. Enter your payment information
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8. Click “continue” then click “buy” to complete the purchase
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You will receive a second email with a link to monitor your shipment once the package has left
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Every order is processed automatically and therefore cannot be modified once it has been confirmed. To exercise your right of withdrawal and return the item purchased, contact our Customer Care at customercare.eu@goldengoose.com or visit the Terms and Conditions of Sale section regarding the right of withdrawal.
To return an item, contact our Customer Care Department customercare.eu@goldengoose.com
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The LAB is a one-to-one experience into the brand's long-standing tradition of craftsmanship and artistry. A seasoned Golden Goose craftsman will let you witness how our sneakers are made, personally crafting yours around your preferences. Choose the level of treatment, and embellish your sneakers with exclusive accessories: say who you are, and write your story.
