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SHIPPING AND RETURNS
SHIPPING METHODS
ECONOMY SHIPPING
FREE
Your order will be delivered in 2-5 working days from when the courier takes charge of it.
EXPRESS SHIPPING
€ 15
Your order will be delivered in 1-2 working days from when the courier takes charge of it.
RETURN
Your return will be delivered in 3-4 working days from when the courier takes charge of it.
Deliveries are made during business hours Monday through Friday, with the exception of holidays. The courier will attempt delivery at the address provided in your order. In the event of a failed delivery, your package will be delivered to the nearest DHL Access Point. All orders are processes automatically, therefore we are unable to modify shipping and delivery schedules.
DHL’s GoGreen Climate Neutral service offsets the carbon dioxide emissions generated by shipping by investing in certified environmental protection projects.
RETURNS
You can return any product purchased on goldengoose.com within 14 from the date of delivery, with pick-up at home or at any Golden Goose Store (find your nearest store here).
If the product you purchased falls under one of the following categories, it cannot be returned: sunglasses, fragrances, diffusers, candles, beach items and co-created items.
Make sure the products are in their original condition with all the tags and packaging included. If you want to return your product by mail, complete the online returns form and book collection with the courier.
Making a return, whether online or in store, is free.
RETURN AN ITEM
If you have already returned an item, you can check its status here
