General Terms and Conditions of Online Sales
1. Scope of Application 應用範圍
1.1. All sales contracts entered into between Golden Goose S.p.A., having its registered office in Milan (Italy), Via Privata Ercole Marelli 10 (the "Company"), and the user - i.e., a natural person acting for purposes which are outside his trade, business or professional activity (the “User”), and such User acting as a consumer within the meaning of Section 3 of Legislative Decree no. 206/2005 (the "Consumer Code") (or other similar term under applicable laws), as a result of the submission of purchase orders via the website www.goldengoose.com (the "Site"), "), or through the App Golden Goose Passport (the “App”)(hereinafter referred to jointly as the “Platforms”) shall be governed by these General Terms and Conditions of Online Sales ("General Conditions").
Golden Goose S.p.A.（其註冊辦事處位於意大利米蘭20139 埃爾科萊馬雷利私人街10）(下稱“公司”)與用戶（即不為其貿易、商業和專業活動的目的而行事的自由人, 且爲第206/2005號法令（下稱“消費者法令”）中第三條所定義的或相關法規下定義的消費者）（下稱“用戶”）透過網站 www.goldengoose.com 下稱“網頁”） 或 Golden Goose Passport 應用程式（下稱“應用程式”）（以下統稱為“平台”）所訂立的銷售合約(包括提交購物訂單,交易 ), 均應受本網上銷售條款和條件（下稱“本條款”）的約束。
1.2. By accepting the General Conditions at the purchase of any products on the Platforms, the User undertakes to comply with the General Conditions. The non-acceptance of the General Conditions will result in the User not being able to purchase products through the Platforms.
本條款必須與我們的私隱政策一併閱讀，該私隱政策列明公司將按照以下鏈接: www.goldengoose.com/hk/en/policy/privacy.html 提供的私隱政策中詳述的目的和程序處理用戶的個人資料。
2. Amendments of the General Conditions 修改本條款
2.1. The Company reserves the right to make amendments to the General Conditions at any time should they be necessary to comply with legal obligations or requirements, to adapt the General Conditions to the Company’s sales procedures or for technical reasons. The updated version of the General Conditions will be published from time to time on the Platforms. In any case, the General Conditions applying to each purchase will be those in force at the moment of the submission of the purchase order.
3. Creation of an account 建立賬戶
3.1. In order to purchase products on the Platforms, the User shall (i) create a new account on the Platforms on which he/she intends to make a purchase, or (ii) access the Platform using the authentication credentials obtained at the creation of his/her account on the Platform.
3.3. For the purposes of the creation of the account on each Platform, the User shall choose a password which he/she is required to keep secret as more particularly described in the Terms and Conditions of Use of the Site and/or the App. The User’s username will correspond to the e-mail address provided during the registration process.
3.4. Following his/her registration on the Platform, the User will receive confirmation of his/her successful registration via email to the address provided during the registration process.
3.5. Subsequently, the User may choose a payment method among those indicated at Article 8.1 below and submit his/her purchase order electronically to the Company.
3.6. The User may cancel his/her account at any time by sending an email to the Company at the address indicated in Article 14 below. Upon the receipt of this communication, any contractual relationship between the User and the Company - without prejudice to purchase orders already sent before the cancellation request - will be considered terminated and the User's username and password will be deleted.
4. Purchase as “Guest” 以“訪客”身份進行購物
4.1. The User may purchase on through each Platform as a Guest without creating an account. In such circumstances the User will be required to (i) complete the fields in the specific login form on the Platform, providing all data required (by way of example: name, surname, invoicing and delivery address, e-mail address and telephone number), and (ii) accept the General Conditions.
5. Conclusion of the Purchase Agreement 簽訂購物協議
5.1. By sending a purchase order by means of each Platform the User makes a binding offer to purchase the selected products and, thus, to enter into a purchase agreement, which will be governed in its entirety by the General Conditions (the "Agreement").
5.2. Upon the sending of the purchase order, the Company will send the User via email a confirmation of receipt of the order which contains the order number and any details of the order (the "Receipt Confirmation"). In any case, it is understood that the conclusion of the Agreement will be subject to the Company’s express approval of the purchase order by means of an email confirming that the order has been shipped to the User ("Shipping Confirmation"). As a consequence, the User hereby acknowledges that the Receipt Confirmation will not constitute acceptance of the purchase order and that the Agreement will be considered entered into upon the receipt by the User of the Shipping Confirmation, pursuant to Article 9.2 below.
5.3. Before confirming the purchase order, the User shall check the purchase order summary to ensure all data provided are correct. Any errors in the insertion of the data may be corrected by using the specific data editing functions on the Platform. Should the User become aware of any errors solely upon the confirmation of the purchase order, the User contact the Company in the manner indicated in Article 14 to correct such errors.
5.4. The User shall retain the order number contained in the Receipt Confirmation in order to access the assistance service and for use in any other communication with the Company.
6. Products availability 商品供貨
6.1. The User may select for purchase solely the products included in the catalogue published on the Platforms which are available at the moment of the purchase order. The selected products will be placed in the shopping basket whose contents may be cancelled or modified at any moment up to the submission of the purchase order.
6.2. The product catalogue will be updated on a periodical basis by the Company, which thus does not provide any warranty on the availability of a certain product’s and/or all sizes/versions of all products/colours displayed in the catalogue.
6.3. Each product is accompanied by a description of its main characteristics. Due to the settings of the computing systems or the device used by the User to view the Platforms, images and colours shown in the products' description might not correspond precisely to the effective features of the products. As a consequence, images shall be considered as indicative within normal tolerance limits.
6.4. The products on the Platforms will be available until stock exhaustion. If the product selected, even though selectable, is not available, the Company will promptly inform the User via email to the address provided by the User. If the product is permanently unavailable, the Company will propose one or more alternative products to the User, it being understood that, if the User does not wish to accept the proposal, he/she will be promptly refunded for any payment already made. In case of acceptance of the alternative proposal by the User, to be sent via email to the address indicated in Article 14 below, the Agreement will be entered into at the User’s receipt of the Shipping Confirmation, pursuant to Article 5.2 above.
7. Product Prices 商品售價
7.1. The sale prices are expressed in HKD and inclusive of VAT (where applicable).
7.2. Any purchase order made by the User will be subject to the sale prices published online at the moment of its submission. Such prices may vary without any notice. The User will be responsible to check the final price before submitting the purchase order.
7.3. All products' prices displayed on the Platforms are exclusive of shipping costs, which will be borne by the User in their entirety. Such costs will vary in accordance with the selected shipping method and will be indicated separately in the purchase order summary and the Receipt Confirmation.
8. Payments; Invoicing; refunds 付款；發票；退款
8.1. The User may select one of the following payment methods:
8.1.1. Credit Card (Visa, MasterCard, American Express);
8.1.3. Payment on delivery (only where the product shipping address indicated by the User is within the Italian territory).
8.2. The price must be paid at the moment 8.2. The price shall be paid (i) at the moment when the order is submitted in the case of payment by credit card or PayPal or (ii) at the moment when the product is delivered in the case of payment on delivery. Payment on delivery may only be made in cash or by POS.
8.3. The Company reserves the right not to accept a purchase order in the event of failure to authorise payment by the manager of the payment method selected pursuant to Article 8.1 above.
8.4. Save for payments on delivery, any refunds of the amounts paid to the Company by the User will be made by the same payment method selected by the User to complete the purchase. Refunds will be processed in accordance with the timing and the conditions provided for by the managers of such payment methods. In case of payment on delivery, refunds will be made by bank transfer to the account indicated by the User.
9. Products delivery 商品送遞
9.1. Products purchased on the Platforms will be delivered to the shipping address indicated by the User during the registration process or at the purchase of the product by means of express courier.
9.2. The User will receive the Shipping Confirmation, including a tracing code to monitor of the shipping process, when the product is handed by the Company to the express courier.
9.3. The Company undertakes to deliver the product within 30 (thirty) days from the Receipt Confirmation.
9.4. Delivery is considered to be made at the time of the acquisition, by the User or a third party authorized by him/her, of the material availability of the products, which will be proven by the signature of the order receipt at the agreed shipping address.
9.5. Upon the products delivery, the User shall check that the packaging is intact and without signs of damage, tampering or alteration. If the results of such checks are negative, the User shall immediately raise the issue to the courier, by refusing the product or accepting the same with reservation, to be written on the transport document. Furthermore, the User shall immediately inform the Company by contacting its customer service (the "Customer Service") as indicated in Article 14 below.
9.6. In the event of non-delivery of the products due to the User’s absence on each attempts envisaged by the courier’s delivery procedure, the courier will store the products at its warehouse until its collection by the User and in any case within the term indicated in the attempted delivery notice provided to the User. If the products are not collected within such deadline, they will be returned to the Company by the courier.
10. Declarations and Guarantees of the User 用戶聲明和保證
10.1. The User hereby declares and guarantees that:
10.1.1. he/she is eligible to legitimately enter into the Agreement;
10.1.2. he/she is at least 18 years old, or has obtained the consent of his/her parent or guardian to these General Conditions;
10.1.3. the personal data and other information communicated to the Company during the registration process or the purchase of a product are correct, truthful and updated. The Company reserves the right to check the information provided at any time and by any means at its disposal, also by requesting the User for appropriate supporting documentation and, in case of breach of this Article 10.1.3, to deactivate or suspend the User’s account;
在註冊過程或購買商品過程中傳達予公司的個人資料和其他資訊為正確、真實和已更新的。 公司保留權利隨時並使用任何可用的方式，也有權要求用戶提供適當的証明文件，以檢查用戶所提供的資訊，並且在違反本第10.1.3條的情況下，停用或暫停該用戶的帳戶 ;
10.1.4. he/she will use the Platforms in compliance with all applicable laws or regulations, refraining from any direct and/or indirect use of the Platforms which is non-compliant with the applicable laws, these General Conditions or harmful to any third party rights.
10.2. To the extent permitted under applicable laws, the User undertakes to indemnify and hold the Company harmless against any liability, action, cost, expense or claim which may arise from the User’s breach of the declarations and guarantees set out in Article 10.1 above, without prejudice to the Company’s right to terminate the Agreement with immediate effect (where applicable pursuant to Article 1456 of the Italian Civil Code) in any case of breach of such declarations and guarantees by the User.
10.3. Notwithstanding the foregoing, nothing in the Agreement seeks to exclude or limit the User or Company's liability to the other for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or for other liability which cannot be limited or excluded by applicable laws.
11. Legal Warranty of Conformity 合規性法律保證
11.1. The products sold to the User through the Platforms are covered by the legal warranty of conformity set forth by the Italian Consumer Code and as better specified below ("Legal Warranty").
11.2. Without prejudice to the provisions of Article 6.3 above, the Company shall deliver to the User products which are compliant to the Agreement. The User hereby recognises and accepts that the so-called “distressed” effect characterising some of the Company’s products may not be considered as a defect of conformity.
11.3. The Company will be liable against the User for any lack of conformity existing at the moment of product delivery, provided that such lack of conformity is manifested within 2 (two) years from the product delivery. The User will lose his/her rights under the Legal Warranty if he/she fails to report the lack of conformity to the Company within 2 (two) months from the date of its discovery, by contacting the Customer Service via email at the address indicated in Article 14. Such lack of conformity shall be reported by the form attached at the bottom of these General Conditions, which shall contain an accurate and complete description of the alleged defects or faults and photographs of the product to prove the reported lack of conformity defect. The Customer Service will promptly reply immediately to the User by sending him/her another form to be completed and providing instructions for the return of the product.
11.4. Should the Customer Service consider a reported lack of conformity as proven based on the complaint received and the photographs thereto attached, the return of the relevant product will be at the Company’s expense. Should, however, the Customer Service, based on an analysis of the photographic documentation, consider that the complaint is not well-grounded, the User may return the product to the Company at his/her own expense so as to enable the Company to carry out a physical analysis of the product. The duly completed form received from the Customer Service following the complaint for lack of conformity and the payment receipt, as well as any other document reasonably requested by the Company, shall be attached to the product in relation to which the User is wishing to exercise the Legal Warranty.
11.5. The User may, at his/her discretion, request the Company for a refund of the relevant product.
11.6. The User hereby acknowledges and accepts that any faults or damage caused by accidents, by fault on the part of the User, by non-complaint use of the product with respect to its intended use or by normal wear and tear will not be covered by the Legal Warranty.
12. Right of withdrawal 撤回的權利
12.1. The User will have the right to withdraw from the Agreement within 14 (fourteen) days without having to state any relevant reasons. The withdrawal period expires after 14 (fourteen) days from the date when the User or a third party designated by the latter, not being the carrier, obtains physical possession of the purchased product. If the User has purchased more than one product with the same order, the withdrawal period expires after 14 (fourteen) days from the date on which the User or a third party designated by the latter, not being the carrier, obtains physical possession of the last of the products purchased.
用戶有權在十四 (14) 天內撤回協議，且無需說明任何相關原因。自用戶或由用戶指定的第三方（不包括承運人）獲得所購買商品的實際擁有權之日起計十四 (14) 天後，撤回期限則到期。如果用戶在同一訂單内購買了不止一種商品，撤回期限則將在用戶或由用戶指定的第三方（不包括承運人）實際擁有最後購買的商品之日起的十四 (14) 天后到期。
12.2. To exercise the right of withdrawal the User shall clearly declare his/her intention to withdraw from the Agreement by informing the Company to such effect. To such end the User may use the withdrawal form available at the bottom of these General Conditions, to be completed and sent to the Customer Service via email to the address indicated in Article 14.
12.3. To comply with the withdrawal deadline, the User shall send the communication concerning to the exercise of the right of withdrawal prior to the expiry of the withdrawal period set out under Article 12.1. Once the Company has received such communication, it will send the User a receipt confirmation via email together with a returns label to correctly return the products to the Company.
12.4. In case of withdrawal, the Company will refund to the User the price of the returned products in full, as well as the initial shipping costs relating to the same, with the exception of any supplementary costs resulting from the User's choice for a type of delivery other than the least expensive offered by the Company. On the contrary, the shipping costs for the return of the product will be borne by the User.
12.5. In case of withdrawal, the User will be required to return the purchased products to the Company within 14 (fourteen) days running from the date on which he/she communicates his/her decision to withdraw from the Agreement. To return the product the User may use the courier service chosen by the Company. In such event, the User will not be required to pay directly the costs of the return as the Company will pay them on the User’s behalf and deduct such costs from the refund due to the latter. If the User decides to use this service, the latter shall indicate it in the form under Article 12.2. The User will then be required to contact the courier directly to proceed with the return. If the User freely chooses to use a different courier from the one chosen by the Company, he/she will bear the relevant shipping costs.
12.6. The Company will refund the amounts indicated in Article 12.4 above to the User without undue delay and in any case no later than 14 (fourteen) days from the date of receipt of the withdrawal form by the Company. Nonetheless, the Company will be entitled to suspend the refund until the receipt of the returned products or until the User has demonstrated that he/she has sent the products back, depending on which situation occurs first. The refund will be made by the same mean of payment used for the initial transaction by the User, unless the User has made the payment by cash on delivery, in which case the return will be made by bank transfer.
12.7. The User will be required to return the products without having used them, in a proper conservation state and without having removed the original labels. The products’ packaging shall be accurate in order to safeguard the original packaging from damage, extraneous writing or labels. If such conditions are not met, the Company will return the products to the User at the latter’s expense.
12.8. To return the products to the Company, the User shall print the filled in withdrawal form and sent it to the Customer Service, together with the return label as received pursuant to Article 12.3 above. The withdrawal form shall be inserted in the product packaging in order to ensure that the return of the same to the Company is successfully completed. If the User has any doubts in relation to the procedure to be followed to exercise the right of withdrawal, he/she may contact the Customer Service at the addresses indicated in Article 14 below to obtain all necessary clarification.
13. Personal Data Protection 個人資料保障
14. Communications 通訊
14.1. To receive assistance, make claims or request for information, the User could contact the Company at the following contacts:
Customer Service +852 34278550 or Contact us by email
顧客服務部 +852 34278550 或 Contact us by email
15. Online Disputes Resolution 網上爭議解決
15.1. Where a User is in the European Economic Area (“EEA”), the User will be entitled to use the platform set up by the European Commission for the resolution of disputes relating to online sales contracts ("ODR Platform"). The User and the Company may use the ODR Platform to resolve disputes relating to online purchases through the assistance of an impartial body. The ODR Platform can be accessed at the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home.show
16. Applicable Law and Competent Court 適用法律和管轄法院
16.1. These General Conditions are governed in their entirety by the Italian law. Any dispute arising between the Parties in relation to the interpretation, performance or termination of the General Conditions and/or any Agreement will be subject to the exclusive competence of the Italian Courts.
See the page Shipping and Returns
Form for the exercise of the Legal Warranty 行使法律保證的表格
If the User has received products which are not compliant to the agreement, please complete and send the related form to Customer Service via email, to the address indicated in Article 14 above. Products' photographs proving evidence of the asserted defects should be attached to the form.