Frequently Asked Questions
It is possible to make purchases on GOLDENGOOSE.COM without registering.
We nevertheless suggest creating an account, to access exclusive services and areas designed specifically for our customers.
In this section you can check the status of your order, access your order history and monitor the status of your delivery.
For easier browsing of our catalogue, select a category from the navigation bar, or use the internal search and filter options to find specific items.
On every product detail page, you will find all available size combinations, a description of the item and details regarding materials.
You can click on the product image to enlarge it and view all details.
How to order:
To purchase a product on GoldenGoose.com:
1. From the product detail page, select the desired size
2. Add the product to your Shopping bag
3. Access your cart through the icon at the top-right of the screen
4. Select a shipping option
5. Enter your delivery address and your billing address (if different from shipping address)
6. Enter your payment information
7. Make sure that all entered information is correct
8. Click “continue” then click “buy” to complete the purchase
Within few minutes, you’ll receive an email confirming your order has been placed.
You will receive a second email with a link to monitor your shipment once the package has left our warehouse.
Every order is processed automatically and therefore cannot be modified once it has been confirmed. To exercise your right of withdrawal and return the item purchased, contact our Customer Care at email@example.com or visit the Terms and Conditions of Sale section regarding the right of withdrawal.
Unfortunately it is not possible to exchange items that are the wrong size.
There are two ways to return a product purchased online:
1. By completing the online return process. In this case, you are responsible for scheduling the return pickup date and time.
2. By going to any Golden Goose Store of the country in which you placed the order.
You can make a return request for one or more items within 14 days of receipt of your item(s).
Your returned items will be insured against theft or loss during transport.
You can only send your return from the country in which you placed the order.
Once we receive your returned item(s) at our warehouses, we will refund you to the same payment method used when making the purchase.
Should your return not satisfy the required conditions, the package will be returned to you and you will not be refunded.
You can return any product, within 14 days of the delivery date, either online or at a Golden Goose store (find the one closest to you here).
You can return items purchased online only to stores in the country to which they have been delivered. For example, if you placed an order in Rome, you can return it only to an Italian Golden Goose store.
Make sure the products are in their original condition, with all the tags and packaging included.
Unfortunately not. If you buy in-store, the only way to make a return is by going to a Golden Goose Store.
Unfortunately it is not possible to return a customized item.
Once we receive your returned item(s) at our warehouses, we will refund you to the same payment method used when making the purchase. If you chose to pay cash on delivery, we will refund you using the IBAN you provided during the returns process.
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Reserve it in your Golden store
Check the availability in our stores and reserve your item online. You will have 72 hours to complete the purchase directly in store.
First, select a size.
Confirm your reservation
The availability of products can change quickly: we suggest you to always wait for the store’s confirmation before going to collect your order. If available, it will be reserved for 72 hours. Please note that the reservation is not binding to the actual purchase of the product.