Express delivery in 1-2 business days and returns within 14 days of delivery
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+41 0445160217We’re available Monday to Saturday from 9 am to 6 pm
Your order will be delivered in 1-2 working days from when the courier takes charge of it.
Deliveries are made during office hours from Monday to Friday, with the exception of holidays. The courier will attempt delivery at the address provided in your order. In the event of a failed delivery, your package will be delivered to the nearest DHL Access Point.
You can request the return of any product within 14 days from the delivery date, with pick-up at home or at any Golden Goose Store.
We want to offer you the best shopping experience we can.
You can request an appointment at a Golden Goose store to discover our collection and receive the dedicated attention of our staff.
Download our Golden Passport, book an appointment at a Golden Goose store and create your personalised outfit together with our staff.
The transaction is safe. We are committed to protecting your information and privacy. All of our payment methods are secure via SSL encryption. We do not disclose your credit card information to third party sellers or resell your personal information to third parties.
Are you sure you want to remove the product from the cart?
1. Complete the online returns procedure: if you checked out as a Guest, insert your order number and email address. If you have an account, sign in. Otherwise, if you have an account, go to the Orders section of your personal area.
2. Make sure the products are in their original condition with all the tags still attached. Otherwise, we cannot accept the return.
3. Use the original packaging (or a similarly robust box). Attach the pre-printed label you received with your order in a way that covers the original label. Remember that the shipping cost will be deducted from your refund total.
4. Schedule where and when pickup your return by visiting DHL website. Select the language and follow the procedure to organize the pickup by using the number on your shipping label. Otherwise contact DHL to arrange collection with the courier. Alternatively, you can send your package via your preferred method to:
Golden Goose S.p.A. c/o Snatt Logistica S.p.A.
Via Ligabue 6/A e 6/B 42040 Campegine (RE)
You can make a return request for one or more items within 14 days of receipt of your
item(s).
Your returned items will be insured against theft or loss during transport.
You can only send your return from the country in which you placed the order.
Once we receive your returned item(s) at our warehouses, we will refund you to the
same payment method used when making the purchase. If you chose to pay cash on
delivery, we will refund you using the IBAN you provided during the returns process.
Should your return not satisfy the required conditions, the package will be returned
to you and you will not be refunded.
The sizes in red are sold out. Select yours and we'll notify you when it will be back in stock.
Sizes in red are sold out. Select yours and you will be notified once it becomes available.
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