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CUSTOMER CARE

For any questions, we are available Monday through Friday, 9:00 AM to 6:00 PM

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Within 14 days of delivery

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Contact Us

If you have any question, by email or phone

Shipping

Fast and secure in a variety of modes.

Return

Within 14 days of delivery

Payment

By card or secure installment payments

Notify Me

Gift out of stock? In-store availability or top suggestions for you

Gift Wrap

We'll take care of surprising the one you love

Contact Us

If you have any question, by email or phone

contact us

For any questions, we are available Monday through Friday, 9:00 AM  to 6:00 PM

customer care

Our customer service team is here to help you.

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Find answers to the most frequently asked questions here. If you can't find what you're looking for, please don't hesitate to contact us.

MORE INFORMATION: CUSTOMER CARE

shipping methods

express shipping

$ 47

Your order will be delivered in 13-19 working days from when the courier takes charge of it.

Deliveries are made during business hours Monday through Friday, with the exception of holidays.

Climate neutral shipping

DHL’s GoGreen Climate Neutral service offsets the carbon dioxide emissions generated by shipping by investing in certified environmental protection projects.

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Return

You can return any product purchased on goldengoose.com within 14 days from the date of delivery.

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Your card will be charged as soon as the order is made.

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Visa, MasterCard, American Express, Diners, Discover. Your card will be charged as soon as the order is made.

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Your Co-creation Experience

Make your items truly your own with our Sneakers Maker. Your story is our story.

How does it work?

Click on "Add" and follow these steps:

1

Proceed to checkout

2

After the purchase you will receive an e-mail with the necessary link to choose the date and time of your online experience: book your appointment. (A craftsman will contact you if you don't book the appointment)

3

After the experience, you will receive your customized product with the shipping method of your choice.

1

2

3

4

FEE:

- RETURN NOT AVAILABLE

The customization of your product, <strong>handcrafted</strong> by our expert artisans in Marghera (<strong>Venice</strong>, Italy), requires precision and <strong>attention to detail</strong>. This process results in longer delivery times compared to standard orders.

MAKE YOUR PRODUCT EVEN MORE UNIQUE

Click on "Add" and follow these steps:

1

Proceed to checkout

2

After the purchase you will receive an e-mail with the necessary link to choose the date and time of your online experience: book your appointment. (A craftsman will contact you if you don't book the appointment)

3

After the experience, you will receive your customized product with the shipping method of your choice.

Longer delivery times for customized products

The customization of your product, handcrafted by our expert artisans in Marghera (Venice, Italy), requires precision and attention to detail. This process results in longer delivery times compared to standard orders.

Co-creation correctly added to your item

Co-creation correctly removed from your item

Co-Creation Experience Included

Making memories unforgettable

Benefit from our complimentary Co-Creation service included with your purchase and make your product even more unique.

Would you like to live the online Co-Creation Experience?

1. Proceed to checkout.

2. After the purchase, you will get an e-mail to schedule your online experience.

3. If you forget to schedule the Co-Creation appointment, don't worry:
our Dream Makers will get in contact with you.

4. As soon as your co-created product is ready, it will be delivered via your chosen shipping method.

Making memories unforgettable

Benefit from our complimentary Co-Creation service included with your purchase and make your product even more unique.

Would you like to live the online Co-Creation Experience?

SERVICE PRICE

INCLUDED

-

Return not available

Co-created products require longer delivery times.

Co-Creation Experience Included

Making memories unforgettable

Make your Ball Star even more yours by benefitting from our Co-Creation service, included in the purchase. Because today's special moments are tomorrow's unforgettable memories.

1. Proceed to checkout.

2. After the purchase, you will get an e-mail to schedule your online experience.

3. If you forget to schedule the Co-Creation appointment, don't worry: our Dream Makers will get in contact with you.

4. As soon as your co-created product is ready, it will be delivered via your chosen shipping method.

Making memories unforgettable

Make your Ball Star even more yours by benefitting from our Co-Creation service, included in the purchase. Because today's special moments are tomorrow's unforgettable memories.

1. Proceed to checkout.

2. After the purchase, you will get an e-mail to schedule your online experience.

3. If you forget to schedule the Co-Creation appointment, don't worry: our Dream Makers will get in contact with you.

4. As soon as your co-created product is ready, it will be delivered via your chosen shipping method.

Co-Creation Experience

included

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Return not available

Co-created products require longer delivery times.

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HOW DO I RETURN AN ITEM?

1.COMPILA IL MODULO

1. Complete the online returns procedure: if you checked out as a Guest, insert your order number and email address. If you have an account, sign in. Otherwise, if you have an account, go to the Orders section of your personal area.

2.PREPARA LA CONFEZIONE

2. Make sure the products are in their original condition with all the tags still attached. Otherwise, we cannot accept the return.

3.INCOLLA L'ETICHETTA

3. Use the original packaging (or a similarly robust box). Attach the pre-printed label you received with your order in a way that covers the original label. Remember that the shipping cost will be deducted from your refund total.

4.CONSEGNA IL TUO RESO

4. Schedule where and when pickup your return by visiting DHL website. Select the language and follow the procedure to organize the pickup by using the number on your shipping label. Otherwise contact DHL to arrange collection with the courier. Alternatively, you can send your package via your preferred method to:

Golden Goose S.p.A. c/o Snatt Logistica S.p.A.
Via Ligabue 6/A e 6/B 42040 Campegine (RE)

Altre NOTE

You can make a return request for one or more items within 14 days of receipt of your item(s).

Your returned items will be insured against theft or loss during transport.

You can only send your return from the country in which you placed the order.

Once we receive your returned item(s) at our warehouses, we will refund you to the same payment method used when making the purchase. If you chose to pay cash on delivery, we will refund you using the IBAN you provided during the returns process.

Should your return not satisfy the required conditions, the package will be returned to you and you will not be refunded.

GOLDEN MANIFESTO

Golden Goose is a journey of love.
We are a community of Dreamers, who believe in the power of doing things together.
We strive for uniqueness, which for us is synonymous with authenticity.
Craftsmanship is the essence of who we are, enhancing the warmth of the artisanal touch and its perfect imperfections.
We have a firm will to preserve Venetian heritage, which is and will always be at the core of the brand.
The way we treat materials is our signature. We like things that are lived-in, distressed, touched with life.
Life is authentic.
Don’t be perfect, be Younique.

Golden Goose SpA with sole shareholder

Via Privata E. Marelli, 10, 20139 Milan, Italy
1,004.341.00 fully paid-up - Tax Code and VAT no. 08347090964 - Economic Administrative Index no. MI 2019545 ©2021 - All Rights Reserved

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