We’re available Monday to Friday from 9 am to 6 pm HK time
Delivery within 1-2 business days
Deliveries are made during office hours from Monday to Friday, with the exception of holidays. The courier will attempt delivery at the address provided in your order. In the event of a failed delivery, your package will be delivered to the nearest DHL Access Point.
You can request the return of any product within 14 days from the delivery date.
If your purchase is a gift, we want the person who receives it to enjoy the Golden Goose experience to the utmost. This is why we wrap our gifts to reflect the quality of their contents.
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HOW DO I RETURN AN ITEM?
1.COMPILA IL MODULO
1. Complete the online returns procedure: if you checked out as a Guest, insert
your order number, email address and postcode. Otherwise, if you have an
account, go to the Orders section of your personal area.
2.PREPARA LA CONFEZIONE
2. Make sure the products are in their original condition with all the tags
still attached. Otherwise, we cannot accept the return.
3. Use the original packaging (or a similarly robust box). Attach the
pre-printed label you received with your order in a way that covers the
original label. Remember that the shipping cost will be deducted from your
4.CONSEGNA IL TUO RESO
4. Schedule where and when pickup your return by visiting DHL website. Select the language and follow the procedure to organize the pickup by using the number on your shipping label. Alternatively, you can send your package via your preferred method to:
Golden Goose S.p.A. c/o Snatt Logistica S.p.A.
Via Ligabue 6/A e 6/B 42040 Campegine (RE)
You can make a return request for one or more items within 14 days of receipt of your
Your returned items will be insured against theft or loss during transport.
You can only send your return from the country in which you placed the order.
Once we receive your returned item(s) at our warehouses, we will refund you to the
same payment method used when making the purchase. If you chose to pay cash on
delivery, we will refund you using the IBAN you provided during the returns process.
Should your return not satisfy the required conditions, the package will be returned
to you and you will not be refunded.
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