FAQs

SHOPPING ON GOLDENGOOSE.COM

It is possible to make purchases on GOLDENGOOSE.COM without registering.
We nevertheless suggest creating an account, to access exclusive services and areas designed specifically for our customers.
In this section you can check the status of your order, access your order history and monitor the status of your delivery.

Search items:
For easier browsing of our catalogue, select a category from the navigation bar, or use the internal search and filter options to find specific items. 

Product information:
On every product detail page, you will find all available size combinations, a description of the item and details regarding materials.
You can click on the product image to enlarge it and view all details. 

How to order:
To purchase a product on GoldenGoose.com:
1. From the product detail page, select the desired size
2. Add the product to your Shopping bag
3. Access your cart through the icon at the top-right of the screen
4. Select a shipping option
5. Enter your delivery address and your billing address (if different from shipping address)
6. Enter your payment information
7. Make sure that all entered information is correct
8. Click “continue” then click “buy” to complete the purchase

Within few minutes, you’ll receive an email confirming your order has been placed.
You will receive a second email with a link to monitor your shipment once the package has left our warehouse.

WHAT ARE THE PAYMENT OPTIONS?

Visit the payment section

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WHAT IS THE COST OF DELIVERY?

You can find the costs for your specific country by visiting the section on shipping methods.

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CAN I ADD OR REMOVE ITEMS TO/FROM MY ORDER?

Every order is processed automatically and therefore cannot be modified once it has been confirmed. To exercise your right of withdrawal and return the item purchased, contact our Customer Care at customercare[at]goldengoosedeluxebrand[dot]com or visit the Terms and Conditions of Sale section regarding the right of withdrawal.

HOW DO I RETURN AN ITEM?

To return an item, contact our Customer Care Department customercare[at]goldengoosedeluxebrand[dot]com

HOW CAN I UNSUBSCRIBE FROM THE NEWSLETTER?

If you no longer want to receive our Newsletter, click unsubscribe at the bottom of our Newsletter.

WHAT IS THE LAB?

The LAB is a one-to-one experience into the brand's long-standing tradition of craftsmanship and artistry. A seasoned Golden Goose craftsman will let you witness how our sneakers are made, personally crafting yours around your preferences. Choose the level of treatment, and embellish your sneakers with exclusive accessories: say who you are, and write your story.